Privacy Policy

At I.T. & Technology Group LLC ("I.T. & Technology Group," "we," "us," or "our"), protecting your privacy and personal information is important to us.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, communicate with our team, request technical assistance, or use our IT, cybersecurity, managed services, and business communication solutions.

By using our website or submitting information through our services, you acknowledge the practices described in this Privacy Policy.

Personal and Business Contact Information

• Full name; company or organization name
• Email address; phone number; business address
• Information voluntarily submitted through contact forms or service requests

Technical and Website Information

• IP address; browser type and device information
• Website pages visited; date and time of visits; website usage information
• Cookies and similar technologies, where implemented

Service and Support Information

• Technical support requests and ticket details
• Service-related communications and troubleshooting information
• Account and service configuration information
• Information submitted when requesting IT support

SMS Communication Information

When you voluntarily consent to receive SMS communications, we may collect your mobile phone number, messaging preferences, consent records, and information related to service communications.

• Providing IT support, managed services, cybersecurity, and telecommunications solutions
• Responding to customer questions and service requests
• Managing technical support tickets
• Delivering service notifications and updates
• Communicating about scheduled maintenance, service interruptions, or technical issues
• Administering customer relationships and business operations
• Maintaining website functionality and security
• Improving our services and customer experience
• Meeting applicable legal and regulatory obligations

We use personal information only for legitimate business purposes, as otherwise authorized by you, or as permitted or required by applicable law.

I.T. & Technology Group LLC may send SMS messages to customers who have expressly opted in to receive service-related text communications through our website forms.

These communications may include:

• Technical support updates
• Service ticket notifications
• Appointment or service scheduling information
• Service status updates
• Maintenance notifications
• Other communications directly related to requested IT services

Our SMS program is intended for customer support and service-related communications, not unsolicited marketing.

SMS Consent

Customers provide consent by voluntarily entering their mobile phone number and selecting an SMS consent option on an applicable website form. Providing a phone number alone does not automatically constitute consent to receive SMS communications.

Message Frequency

Message frequency varies depending on the customer's service requests, support activity, and communication needs.

Messaging Charges

Message and data rates may apply depending on your mobile carrier and service plan.

Opt-Out Instructions

Customers may opt out of SMS communications at any time by replying STOP to a message received from I.T. & Technology Group LLC. After opting out, customers will no longer receive messages from the applicable SMS program, except for a final confirmation message or communications otherwise permitted by law.

Customer Support

For assistance with SMS communications, reply HELP or contact service@ittechgroup.net or 646-347-6688.

SMS Data Privacy

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Mobile phone numbers, SMS opt-in information, and messaging consent records are not shared with third parties or affiliates for their marketing or promotional purposes.

We may use authorized telecommunications providers, messaging platforms, and technical service providers solely as necessary to deliver and support our communications services, subject to applicable confidentiality and data protection obligations. SMS consent is specific to I.T. & Technology Group LLC and is not transferred to other businesses for independent marketing campaigns.

Our website may use cookies or similar technologies to improve website functionality, understand visitor interactions, and maintain website security. Cookies are small files that websites may store on a visitor's device.

Depending on the technologies enabled on our website, cookies may help us maintain website functionality, understand website traffic and performance, identify technical issues, and improve the visitor experience. Visitors may manage or disable cookies through their browser settings. Disabling certain cookies may affect website functionality.

When visitors access our website, technical information such as IP addresses, browser details, and access timestamps may be processed by our hosting or security infrastructure. This information may be used to deliver website content, maintain security, investigate technical problems, and help protect against unauthorized access.

If you communicate with I.T. & Technology Group LLC by email, we may retain your email address, the contents of your messages, attachments, and our responses. We use email communications to respond to inquiries, coordinate support requests, provide service-related information, and maintain business records.

Where applicable, nonessential marketing communications will include an appropriate method for unsubscribing. We do not sell or rent customer email lists to third parties for their independent marketing purposes.

To operate our business and deliver services, we may engage trusted third-party service providers, including providers of:

• Website hosting and infrastructure
• Cloud computing and managed IT platforms
• Telecommunications and SMS delivery
• Customer support and ticketing platforms
• Cybersecurity and monitoring services
• Business productivity and communication software

These providers may process relevant information on our behalf when reasonably necessary to deliver their services. We expect service providers handling personal information on our behalf to implement appropriate safeguards and use the information only for authorized purposes.

We may also disclose personal information when required by applicable law, legal proceedings, or a lawful government request, or when reasonably necessary to protect our legal rights, systems, customers, or personnel.

SMS opt-in data and consent information will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.

We recognize the importance of protecting customer and business information. We use reasonable administrative, technical, and organizational measures appropriate to the information and services involved to help protect personal data against unauthorized access, alteration, disclosure, loss, or misuse.

However, no internet transmission, electronic storage system, or security control can be guaranteed to be completely secure. Customers should avoid sending passwords, payment card information, or other highly sensitive information through unsecured email or SMS channels.

We retain personal information for as long as reasonably necessary to provide services, maintain business records, fulfill the purposes described in this Privacy Policy, resolve disputes, and comply with applicable legal requirements.

SMS consent and opt-out records may be retained as necessary to document messaging preferences and comply with applicable communications requirements. When personal information is no longer required, we take reasonable steps to delete, anonymize, or otherwise securely handle the information, subject to applicable retention requirements.

Depending on applicable law, individuals may have rights to request access to, correction of, or deletion of certain personal information held by our company. Individuals may contact us to submit privacy-related requests or ask questions about how their information is handled.

We may need to verify a requester's identity before fulfilling certain requests. Customers may also opt out of applicable SMS communications by replying STOP and unsubscribe from optional marketing emails using the instructions included in those communications.

Our website may contain links to external websites or services not operated or controlled by I.T. & Technology Group LLC. We are not responsible for the content, privacy practices, or security measures of independent third-party websites. We encourage visitors to review the privacy policies of external websites before submitting personal information.

Our website and business services are intended for business users and are not directed toward children under the age of 13. We do not knowingly solicit personal information from children under 13 through our website. If we become aware that we have collected such information without appropriate authorization, we will take reasonable steps to address the situation.

Depending on the service providers and infrastructure used, personal information may be processed or stored in locations outside the individual's state or country of residence. Where applicable, we take reasonable steps to ensure that international processing is conducted in accordance with relevant legal requirements and appropriate contractual or organizational safeguards.

I.T. & Technology Group LLC reserves the right to update this Privacy Policy to reflect changes in our business operations, technology, legal obligations, or privacy practices. Updates will be posted on this page with a revised effective date. When required by applicable law, we will provide additional notice or obtain consent before implementing material changes.